Refund Policy

Refund & Exchange Policy
At Nayaab, we aim to give you a great shopping experience and high-quality jewellery every time.

Returns / Exchanges

We generally do not offer returns or exchanges for hygiene and product-safety reasons. However, we support genuine issues in the cases below.

Eligible Cases (Exceptions)

We will assist with a replacement or refund if:

• You received a damaged product, or

• You received a wrong / missing item

Unboxing Video (Recommended)

To help us resolve issues faster, we strongly recommend recording a clear 360 degree unboxing video (one continuous shot, no cuts/edits) while opening the package.

Note: A video helps quick approval, but if you don’t have it, you can still share clear photos and details and we’ll review case-by-case.

Reporting Timeline

Please contact us within 48 hours of delivery with:

• Order ID

• Photos/videos of the product + packaging

Contact

WhatsApp: 8088656145
Email: support@nayaabbyaisha.com